Rob Greer: “Most people are arguing either for systems or for people… I envision it being like a spiral staircase where both sides are feeding into each other, because the people that you bring in are inherently going to impact the systems that are already in place.”
Join Paul Giannamore, Managing Director of The Potomac Company, and Rob Greer, COO of Rove Pest Control, Inc., in this thought-provoking discussion from Pest World 2024. From balancing people and systems to adapting strategies for market shifts, Paul and Rob share insights on what it takes to succeed in today’s evolving business landscape. They dive into leadership’s role in shaping company culture, the impact of AI on marketing and customer service, and how to navigate challenges like acquisitions and industry maturation. Whether you’re a business leader, entrepreneur, or just curious about the future of the service industry, this conversation offers valuable perspectives on building a thriving company in a competitive world.
In this video:
- How Paul and Rob approach leadership and culture building
- The evolving role of AI in customer service and marketing
- Balancing systems and people for long-term success
- Trends and challenges in the pest control industry
- Insights into acquisitions and market growth
About the Hosts:
Paul Giannamore: A leading M&A advisor in the service industry, Paul specializes in helping business owners maximize value and navigate complex transactions.
Rob Greer: COO of Rove Pest Control, Inc., Rob brings a wealth of experience in leadership, operations, and strategic growth in the pest control sector.
Recorded at Pest World 2024 in Denver, CO.