Global M&A Advisor to the Residential, Commercial, & Business Services Industries

Client Care, A la Carte Services, & Beyond: A Formula for Happy Homeowners

In this episode, I sat down with Krisjan Berzins, President and CEO of Kingstowne Lawn & Landscape, to discuss his journey from knocking on doors with a Craftsman mower to leading one of the most successful residential lawn care businesses in Northern Virginia. Krisjan shared how he scaled his business with a relentless focus on client care, route density, and strategic growth.

We dove into the nitty-gritty of running a service business, from the importance of recurring revenue to navigating the challenges of growth while staying true to your values. Krisjan’s story is a masterclass in building a company with integrity, efficiency, and a deep understanding of the market.

If you’re in the green industry or simply interested in actionable strategies for scaling a residential service business, this episode is packed with value.

Recorded at the NALP Elevate Conference 2024 in Charlotte, NC.

Key Topics Covered:
How client care drives sustainable business growth.
The role of route density in operational efficiency.
Why intentional growth outperforms rapid expansion.
Building a company culture that aligns with your values.
Practical strategies for scaling a residential lawn care business.

About the Host:
Paul Giannamore: Managing Director of The Potomac Company, Paul is a renowned Mergers and Acquisitions sell-side advisor specializing in the route-based service industries. He provides strategic guidance to business owners, helping them navigate complex transactions, optimize value, and position themselves for long-term success.

About the Guest:
Krisjan Berzins: President and CEO of Kingstowne Lawn & Landscape, Krisjan has built a thriving residential landscaping company by prioritizing operational efficiency and customer care. With over 85 employees and nearly $7 million in annual revenue, his business is a testament to how intentional growth and strong relationships can drive long-term success.