In this special episode of “Off the Record with Paul Giannamore,” recorded live at the National Fire Prevention Association (NFPA) conference in Orlando, Paul sits down with Billy Marshall, founder of Service Trade. They delve into the crucial aspects of value creation in the fire protection and life safety industry. Discover Billy’s journey from his early days at Red Hat to founding Service Trade, and learn how technology and innovation can drive business growth and customer retention in the fire protection industry.
This episode covers:
- Billy Marshall’s career journey and the founding of Service Trade
- The role of technology in enhancing customer value
- Key metrics for business growth and customer retention
- The impact of pricing strategies in the fire protection market
- Long-term trends and the future of the trades industry
- The importance of demonstrating value to customers
About the Guest:
Billy Marshall: Founder of Service Trade, Billy has extensive experience in the software industry, having started his career with GE and Red Hat. He founded Service Trade to help contractors use technology to improve customer relationships and grow their businesses.
Join us for an insightful conversation filled with actionable strategies and real-world examples that can help you enhance your business operations and create lasting value for your customers. Don’t forget to like, comment, and subscribe for more expert tips and strategies!