In this insightful clip from ‘Off The Record,’ Andrew Richardson, CEO of Saela Pest Control, opens up about one of his biggest business mistakes. He discusses the ambitious development of PestMate, a proprietary software for the pest control industry, and the difficult decision to abandon the project after investing up to $15 million.

Andrew shares:

• The humbling process of admitting failure and refocusing on their primary business

• The initial reasoning behind developing PestMate

• The challenges of transitioning from building software to supporting customers

• How this project affected Saela’s core pest control business